Repair Terms and Conditions
- Unless stated otherwise, repairs are guaranteed for 6 months. Worn or at risk jewellery may not be guaranteed. This does not cover general wear and tear or improper use.
- My craftmanship and the repair is guaranteed, not the piece as a whole.
- Sizings are done to the size agreed with the customer or to a ‘finger size’ if the ring cannot be sized and remain circular.
- Worn or at risk jewellery may be classified as ‘customers risk’ meaning we would not be viable for any damage to the piece should the customer decide to go ahead with the repair. These pieces will be repaired as best as is possible given their condition.
- I reserve the right to refuse any repairs deemed too high risk or too worn for repair.
- All repairs come with a £30 non-refundable deposit unless I decline to work on them in which they will be returned free of charge. The paying of this deposit can be seen as approval of the quote given.
- Jewellery is normally polished and cleaned when repaired, please inform me if you wish for it to not be polished or for patinas to be retained.
Bespoke and Remodel Terms:
1.1 Design Process
Bespoke pieces are made to order and involve consultations, sketches and revisions. A first consultation is offered free of charge and normally all designs are done free of charge. If a design is especially intricate or goes through multiple revisions I reserve the right to charge a design fee of £100; this will be deducted from the final price but is non refundable should you not go ahead with the commission.
1.2 Approval
Final designs must be approved before production begins. A non-refundable deposit (normally 50%) will be invoiced to you and its payment is considered approval of the final design. Upon completion, the remaining balance must be paid before the piece is posted out or collected.
1.3 Lead Times
Estimated times are provided as a guide only and are not guaranteed.
If you have a deadline you require your commission by, please make this known to me either during the design process or as soon as possible. This may incur extra charges but I will go out of my way to achieve the deadline for you.
1,4 Materials
All materials and even different compositions of the same alloys will act differently. You will be made aware in consultations for remodel work that the piece can only be made to the quality of the metal provided. Old gold that has been melted may show more imperfections in its finish than new metal. I often advise for less complex designs and or the addition of new metal in remodel jobs as this reduces the risk of imperfections.
Nevertheless, any imperfections or discolouration is not grounds for partial refunds. It is due to materials the customer supplies.
1.5 Cancellation and Refunds
Due to the custom nature of bespoke and remodel work:
- Design Fees and Deposits are non refundable
- If an order is cancelled the piece up to its current stage is legally owned by T,D Watson
1.55
Ready- To - Wear Items
Returns may be accepted within 14 days of receipt, provided the item is,
- unworn
- in original condition
- returned with original packaging
Customised or resized items are non refundable.
Delivery costs back to T.D Watson are the customers responsibility; refunds will not be processed until the item is back with me.
1.6 Warranty
All pieces I have made come under a 6 month warranty covering manufacturing faults.
This does not cover: General wear and tear, accidental damage or improper use.
1.7 Client Responsibility
Clients are responsible for reviewing and approving designs and proposals carefully and ensuring safe wear and care of jewellery.
I am not liable for issues arising from incorrect information provided, amendments may be chargeable.
1.8 Intellectual Property
All designs, sketches and concepts created by T.D Watson remain my intellectual property unless otherwise agreed in writing.
1.9 Liability
My liability is limited to the value of the item purchased. I am not responsible for indirect, incidental or consequential losses